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We're confident you'll love the taste and quality of our Kern's Kitchen pies. However, we understand that sometimes things do not go according to plan. That's why we offer a hassle-free refund policy to ensure your complete satisfaction.
Here's when you're eligible for a full refund:
Shipping Delays: If your pie takes longer than 10 business days to arrive, we'll issue a full refund.
Damaged Product: If your pie arrives damaged, with a crushed, broken, or smashed crust and filling, we'll be happy to issue a full refund.
To expedite the process, please send a clear picture of the damage to [email protected].
Please note: Refunds will be processed to the original payment method used for the purchase.
Shipping costs are non-refundable unless the delay is on our end.
Your feedback is important to us. If you have any questions or concerns about your order, please don't hesitate to contact us at [email protected].
(502) 499-0285
Discover the authentic, trademarked Derby-Pie®—crafted since 1954 at Kern’s Kitchen. Our legendary chocolate and walnut pie, protected by federal trademark, is the official pie of the Kentucky Derby Festival and a cherished Southern tradition. Perfect for holiday gifting, corporate events, and special occasions like Thanksgiving, Christmas, and Easter, our pies are handmade with premium ingredients for unmatched quality.
